Privacy policy

At White Domus, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using www.whitedomus.com, you agree to the terms of this Privacy Policy.

 

 

Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information:

  • Name, email address, phone number, and postal address

  • Billing and shipping details

  • Order history and product preferences

  • Communications shared with us via email, WhatsApp, phone, or social media

  • Website usage data such as IP address, browser type, pages visited, and approximate location

We do not store sensitive payment information such as credit/debit card numbers, CVV, or PINs. Payments are processed securely via third-party payment gateways.

 

 

How We Collect Information

We collect information when you:

  • Place an order or submit an enquiry

  • Contact us via email, WhatsApp, phone, or social media

  • Subscribe to our mailing list

  • Browse our website, through cookies and analytics tools

We may also receive anonymised or aggregated website usage data through third-party analytics services.

 

 

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Share order confirmations, updates, and delivery information

  • Provide customer support and product, sizing, or placement guidance

  • Improve our website, products, and services

  • Communicate updates or promotional offers, where you have opted in

We do not sell or rent your personal information to third parties.

 

 

Sharing of Information

We may share your information only when necessary, including with:

  • Payment gateway providers to securely process transactions

  • Logistics and courier partners to deliver orders

  • Service providers supporting website operations, analytics, or communications

Information may also be disclosed if required by applicable law, regulation, or governmental authority.

 

 

Cookies and Website Analytics

Our website uses cookies and similar technologies to enable core functionality, enhance user experience, and understand how visitors interact with our site.

Cookies do not store sensitive personal information. You may choose to disable cookies through your browser settings; however, certain features such as cart or checkout functionality may be affected.

 

 

Data Storage and Security

We take reasonable security measures to protect your personal information against unauthorised access, disclosure, or misuse, in accordance with applicable laws.

Your data may be stored and processed using secure third-party services, including services located outside India, as required for operational purposes.

While we implement appropriate safeguards, no method of transmission over the internet is completely secure.

 

 

Marketing Communications

If you choose to receive communications from us, you may opt out at any time by using the unsubscribe link provided in our emails or by contacting us directly.

 

 

External Links

Our website may contain links to third-party websites. White Domus is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies separately.

 

 

Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the contact details of our Grievance Officer are provided below.

Any grievances or concerns relating to the processing of personal data may be addressed to the Grievance Officer. Complaints will be acknowledged within 24 hours and resolved within 15 days.

Grievance Officer
Designation: Customer Support / Grievance Officer
Email: hello@whitedomus.com
Address: White Domus Designs LLP, India

K-5A/1 DLF Phase 2 Gurgaon

122002 Haryana 

 

 

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with immediate effect.

 

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: hello@whitedomus.com
Phone: +91 99713 21803